A glitch in the MTN Nigeria system has caused an unexpected disappearance of debts owed by subscribers who had previously borrowed credit from the company. Despite the inadvertent benefit, subscribers are expressing gratitude, under the belief that the telecom operator deliberately absolved their debts.
In response to this situation, a concerned citizen took to X (formerly Twitter) to question MTN’s awareness of the recent developments. The obtained reply is detailed below.
Hi @malamggw, thank you for contacting us. Sorry to read about this. We are aware that some customers experienced cleared Xtratime debts on their lines. Please know that it was a network glitch, and the issue is being investigated. Feedback will be provided on the resolution. ^SL
— MTN Nigeria Support (@MTN180) November 11, 2023
It’s essential to emphasize that the sudden clearance of debts in subscribers’ accounts was a result of a technical glitch. Consequently, subscribers should be mindful that they are still obligated to settle the supposedly cleared debts once MTN addresses and resolves the issue.
This incident underscores the impact of technical malfunctions on customer accounts and highlights the importance of prompt resolution to avoid potential misunderstandings. As subscribers celebrate the apparent debt relief, a crucial reminder remains that the glitch-induced reprieve is temporary, and financial responsibilities will eventually need to be fulfilled once the telecom operator rectifies the system error.